Automatic Bill Pay
|Setting up your Automatic Bill-Pay is easy. Simply print the Auto Bill-Pay Form. Fill out your customer information. Read and sign the authorization agreement. Then return the form to our office, along with a preprinted voided bank check that includes your bank account number, your
financial institution's identification number, your name and your address.
Below you will find answers to frequently asked questions regarding our Automatic Bill-Pay Program. Should you require additional assistance setting up Auto Bill-Pay on your account, or if you have questions not addressed below, contact our Customer Service Center.
What is Automatic Bill-Paying?
Automatic Bill-Paying lets Deltona Water residential and commercial customers with satisfactory payment histories have their monthly utility payments automatically deducted from a checking or savings account.
What are the advantages of Automatic Bill-Paying?
Itís free! Automatic Bill-Paying also eliminates check and postage costs and time spent writing and delivering bill payments. When youíre vacationing or traveling, bill payments are made on time.
How does Automatic Bill-Paying work?
You will still get your Deltona Water bill each month. When you sign up for Automatic Bill-Paying, the amount of your monthly bill will be automatically deducted by your bank from your checking or savings account on the 15th day after the bill is mailed. If the date is on a weekend or holiday, it will be the next business day.
How long before my first payment is automatically deducted?
Normally, it takes between 60 and 90 days to verify all information with the financial institution.
How will I know when my Automatic Bill-Paying will start?
A message will be printed on your bill notifying you the date your payment will be deducted from your bank account.
What if I try Automatic Bill-Paying and I donít like it?
You can cancel your authorization for Automatic Bill-Paying at any time by notifying Deltona Water in writing.
My bill is different each month. How will I know how much money I owe?
You will receive your monthly Deltona Water bill, so youíll need to deduct the payment amount from your checking or savings record on the 15th day after the bill is mailed. Also, the amount paid electronically will appear as a charge on your next monthly bank statement.
Is Automatic Bill-Paying risky? I donít want mistakes made in my bank account.
Automatic Bill-Paying payments may be less risky than check payments. They canít be lost, stolen or destroyed in the mail, and they have an extremely high rate of accuracy. We donít expect any mistakes, but if you ever suspect a problem, call (386) 575-6800, to get it resolved.
What if I change banks or accounts?
Just call, (386) 575-6800 and weíll send you a new authorization form to fill out with the new account information. This change can take up to 90 days, so please allow enough lead time to complete the change.
How can Deltona Water take money out of my bank account?
Only with your authorization. No business is allowed to collect payments from your account unless you specifically authorize it.
How can I assure my right to question the amount if I believe there are billing discrepancies?
You will have ample time to question your bill. To do so, simply call (386) 575-6800 within 10 days of the bill date. Upon timely notification of a possible error, your Automatic Bill-Paying payment will not be processed until the issue is resolved. If notification is received after 10 days of the bill date, the Automatic Bill-Paying payment will be deducted from your bank account, but adjustments, if any, will be made to the following monthís utility bill.
What if the bank does not honor the payment because of insufficient funds or because the account was closed?
If your bank refuses the payment because of insufficient funds or because the account was closed, a minimum $25 processing fee will be incurred.