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If you request your service to be discontinued your deposit will be applied to your final bill and you will be responsible for the remaining balance. If you have a credit balance, a refund check will be sent to your forwarding address. Also, if you meet the following criteria, your deposit will be applied to the next bill.
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If you have these flags and paint in your yard, it means that someone in the area is planning to dig and they did the responsible thing and called 811. This allows utilities to come out and mark their buried lines before the project begins. Utilities will send out locators who will come and mark the approximate location of buried utilities with paint or flags so that whoever is doing the digging can avoid them. Each utility type corresponds to a specific color of paint or a flag - for example, gas lines are marked with yellow paint or flags. Work being performed by contractors is almost always in the right-of-way, or within an existing utility easement. Residents shouldn’t mow over, or remove the flags, especially if they value their water, sewer, gas, internet, phone, or other services.
A small amount of chlorine, about 1 to 3 parts per million, is injected into the drinking water as a disinfectant to guard against bacteria and virus contamination. This is standard practice in the water treatment industry and is required by federal and state regulations. It is very easy to remove the chlorine taste and odor from your tap water. Put some water in an open top jar in your refrigerator. The chlorine will dissipate in about a half of a day and you will have pleasant drinking water.
Reclaimed water is domestic wastewater which has been treated and disinfected to a high degree such that it can be safely used to irrigate golf courses and residential lawns.
Reclaimed water must meet strict water quality requirements established by the Florida Department of Environmental Protection. Although reclaimed water meets most of the drinking water standards and is safe for human contact, it is not intended for use as drinking water.
Your deposit depends on the meter size and type of service (s) available at your location. See Billing Information for deposit rates.
Reclaimed water quality… Deltona Water ensures that all reclaim water meets or exceeds the water quality requirements established by the Florida Department of Environmental Protection. Furthermore each year, Deltona Water analyzes the reclaimed water for parameters listed as drinking water standards. While reclaimed water is not required to meet drinking water standards, the system analyzes the reclaim water to ensure the highest quality possible for the residents of Deltona.
You can irrigate your lawn, irrigate flower gardens, and irrigate trees and shrubs.
Using reclaimed water conserves drinking water supplies and reduces discharges of domestic wastewater to surface waters.
This service is currently available in limited areas. Please call customer service to find out if it is available at your location.
Occasional flushing is part of our quality control and maintenance activities. Hydrant testing is performed by the Fire Department to assure adequate water for firefighting purposes.
Deltona Water’s treatment facilities are staffed by educated, fully trained, state licensed treatment plant operators 24 hours per day, 7 days per week. We are regulated by Washington’s Environmental Protection Agency (EPA), Florida’s Department of Environmental Protection (DEP), Florida’s Department of Health and Rehabilitative Services (HRS), and the Volusia County Health Department. Our plant operators are licensed by the Florida Department of Business and Professional Regulation (BPR). On schedules established by law, we test for 144 different contaminants and report these results to the DEP and to the Volusia County Health Department. Some tests are performed daily, some monthly, some quarterly, some annually and some every 3 years.
You may occasionally notice a Deltona Water employee taking a small amount of water from a faucet on the outside of a home or business. Daily testing of the water as it is delivered to our customers is an important part of our quality control program.
Many of our treatment plant operators make their home in Deltona. They and their children drink our water. Because they understand how important a safe and reliable water supply is to the public health, our treatment plant operators are our most demanding customers.
A large accumulation of rust has broken loose inside a water main, valve or hydrant and made itself known in your faucet. If you observe this phenomenon, don't feel threatened from a health aspect if you or someone else happened to drink it, but do these two things. 1; stop using the water because it will stain practically everything it touches. 2; call us. The sooner we know about the problem, the sooner we can correct it. A service representative will most likely visit your home and ask that you run water through your faucets for a brief time to bring in fresh water after we have flushed out our water mains.
A water softener/filter salesman came to our home and showed me just how hard/dirty/contaminated the water really is. Now I am concerned about my family's health.
The only purpose of a water softener is to remove calcium manganese and iron ions and replace them with sodium or potassium ions by a process called 'ion exchange'. A common sales tool is to take a small sample of water mix in an acid that precipitates the minerals that occur naturally in the water, and add some yellow dye for dramatic effect. Some unscrupulous salespeople may tell the customer that the water is unfit for human consumption.
Home water filters come in many shapes, sizes, types, purposes and levels of quality. Before purchasing any type of filter, investigate it very carefully. A filter can create a health hazard where none previously existed if it is improperly installed or improperly maintained.
Average water pressure range is 40 to 60 pounds per square inch (psi). Lower pressures may be noticed during periods of high-rate water consumption, such as when many customers are watering their yards. Our reserve pumping capacity is for firefighting use.
The hardness levels in Deltona range from 12 to 17 grains per gallon. The variation is due to different wells having different levels of hardness in the City but generally the hardness falls within this range.
Water utility service imposters are trying to collect water bills or sell water treatment devices using false or misleading statements about the quality or contents of your water. These imposters may attempt to pass as a City employee to collect money or gain access to your home. As our customers, we want to assure you that the quality of your water meets all the state and federal drinking water standards. Refer to the Annual Drinking Water Quality Report.
Protect yourself and your home from water utility service imposters with these recommended tips and information:
If you have any questions about whether a person at your door is a Deltona Water employee, please call: Volusia County Sherriff’s Department at their 24-hour non-emergency line at (386) 736-5999.
The current reading for the sample meter here is 0369200 gallons. If the reading you had taken earlier was 0355080 you would have used 14,120 gallons.
The small red triangle shaped piece on the dial is a low flow indicator that will rotate if there is any flow through the meter. It is useful when checking for leaks. To check for leaks, shut off all the water flow in the house, such as faucets, washing machines, ice makers, etc. Watch the red triangle for at least 15 minutes. If it moves their is flow through the meter and you have water running somewhere. Another way to check for leaks is to write down the numbers and the location of the dial indicator. Do not use water for 2 hours. After the 2 hours read the meter again. If the dial has moved you have a leak and need to contact a plumber as soon as possible to avoid a high water bill.
These meters are called positive displacement meters. The water entering the meter fills a known volume of the measuring chamber on one or the other side of a movable disc that separates the chamber into two sections. As water enters it moves the disc (nutates), forcing a known volume of water out of the meter from the opposite side of the disc. The process repeats as the sections refill and empty in turn. The nutating action of the disc is coupled magnetically to the register to indicate the volume of water that passes through the meter. The meter cannot register water unless it actually goes through the meter.
To read a typical water meter, simply read across the numbers in the box. The current reading for the sample meter here is 0369200 gallons. Some meters have only six digits instead of seven, but they are read exactly the same way. The 0 on the far right is a fixed number and never changes. Each number on the round dial represents one gallon, so from 0 to 1 is one gallon, 1 to 2 is one gallon, etc. One complete turn of the red needle is 10 gallons.
You have an unpaid previous bill balance. The due date on your current bill is for the current charges only.
The penalty for late payment is $4.00 plus 1.5% of your past due balance.
See Automatic Bill Pay for answers on how the program works and how to get set up.
Visit Utility Bill Payment.
This link will direct you to the account search screen. Using a recent bill as your reference, key the last five digits of your Customer Number in the Account Number field. Key the first six digits of your customer number in the Customer ID field. Select search to find your account. See Paying Online for more helpful information concerning online payments.
See Paying Online for answers on how to get to the payment site, login and make your payment.
See Payment Information for our various payment options.
Your bill is due 20 days after your bill date.
A base charge is a monthly service fee in addition to your charge for usage.terial growth. Contact your pool supply store for details.
You will be billed base and usage charges on a monthly basis. Usage charges are calculated for usage used between your previous and present read dates as depicted on your current bill.