How can I protect myself and my home from a Water Utility Service imposter?

Water utility service imposters are trying to collect water bills or sell water treatment devices using false or misleading statements about the quality or contents of your water. These imposters may attempt to pass as a City employee to collect money or gain access to your home. As our customers, we want to assure you that the quality of your water meets all the state and federal drinking water standards. Refer to the Annual Drinking Water Quality Report.

Protect yourself and your home from water utility service imposters with these recommended tips and information:

  • Report any suspicious personnel to the Volusia County Sherriff’s Department at their 24-hour non-emergency line at (386) 736-5999.  
  • Check for an employee badge and uniform.  
  • Check their vehicle. Water Department employees usually drive a vehicle or truck displaying the Deltona Water logo.  
  • The majority of water samples are taken from outside of the home, so entering the home is usually not necessary.  
  • Usually water agency staff are not responsible for fixing problems or testing inside private residences and almost never have reason to ask for entry.  
  • Employees do not collect a past-due bill in person or engage in door-to-door sales while on the job. In addition, a water utility employee does not deliver rebates or refunds.  
  • Ask for their supervisor's name and phone number.  
  • Never let anyone in your home if you are uncomfortable.  

Report Suspicious Personnel

If you have any questions about whether a person at your door is a Deltona Water employee, please call: Volusia County Sherriff’s Department at their 24-hour non-emergency line at (386) 736-5999.

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1. Why are there flags and paint in my yard?
2. When do I get my deposit returned?
3. Why is there a strong taste of chlorine in my water?
4. What is reclaimed water?
5. How much is my deposit?
6. What can’t you do with reclaimed water?
7. What can you do with reclaimed water?
8. Why use reclaimed water?
9. How do I know if I have Reclaimed / Reuse Water?
10. I saw a Deltona Water employee or a Fire Dept. employee letting water run out of a pipe or a hydrant out onto the ground. Isn’t that wasting water?
11. Why is my water brown?
12. What is the water pressure at my house?
13. What is the hardness of the water?
14. How can I protect myself and my home from a Water Utility Service imposter?
15. How do I check for a leak?
16. How do I read my water meter?
17. Why are my services being disconnected when my current bill is not due yet?
18. How is the late fee calculated?
19. How can I set up Auto-Bill Pay to have my checking or savings account automatically debited and my account paid monthly?
20. How do I find my account online?
21. How can I login and pay my bill online?
22. How can I pay my bill?
23. When is my bill due?
24. What is a base charge?
25. How am I billed?