There is a bill showing online that I have not received. Why?

When bills are generated in the system, your online account is immediately updated to reflect the new charges. The new charges are posted prior to your bill date. On your bill date, your bill is mailed to you. If it has been several days to a week since your bill date and you still have not received your bill, contact customer service to have a duplicate bill sent.

Show All Answers

1. How do I get to the Online Payment site?
2. How do I find my account?
3. Why am I receiving the error "No records were found for your search. Please try again."?
4. When should I check the option "Remember my search criteria"?
5. Why are multiple service addresses/accounts found when I search on the information for one account number?
6. Why am I unable to modify the payment amount?
7. Why was my account assessed a penalty on the same day I made an online payment?
8. There is a bill showing online that I have not received. Why?
9. I have made an online payment, but there is no option to log out of my account. How do I log out?