What are the limitations of the texting service?

Response time is critical during an emergency. Text to 911 may increase the emergency response time. Additionally, texting to 911 is not a universal service. While currently available in the Central Florida area counties of Volusia, Seminole, Brevard, Orange and Osceola, it is not available in all areas. If you try to Text to 911 and the service is not available, you will receive a bounce back message advising you to make a voice call to 911.

Insufficient access to wireless or cellular service may cause the text message to be delayed or not received by the Public Safety Answering Point (PSAP). Text messaging apps such as WhatsApp, Viber, or other social media messenger apps are not supported by Text to 911.

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1. What Is Text to 911 and Why Would I Want to Use It?
2. If Text to 911 is available in my area, what type of wireless phone or service do I need to send an emergency Text?
3. Is Text to 911 available everywhere in the United States?
4. How will I know if my TEXT to 911 message(s) was received?
5. What are the limitations of the texting service?
6. How to Text message 911 in an emergency?
7. What are some important things to know if you need to send a text message to 911?