Deltona My311 Citizen Portal Tutorial

How to Submit an Incident

Submitting an incident within Deltona My311 is as simple as a few mouse clicks. This step-by-step tutorial will assist you with the process.

The main Deltona My311 portal is comprised of a section to report incidents at the top of the screen, a section that has a list of recent incidents that were submitted by citizens and a map with location points where the reported incidents are located.

a screen shot of The main Deltona My311 web portal comprises of the incident reporting section at the top, a list of recent incidents to the left and a map with map markers to the right.

Reported incidents are marked on the main map with a blue map marker. Clicking on one of the blue map markers will show details related to the incident that was reported in that location.

screen shot of an Incident map with map marker showing the location of a reported incident.

Recent incident details appear on the left hand of the screen. In the list, there are summaries of each incident that includes the incident number, incident type, the date the incident was reported and the address where the incident occurred.

screen shot that has recent incidents list showing an example of an incident reported concerning a pot hole.

Reporting an issue is easy. On top of the citizen web portal is a section for reporting an incident. You can either click on one of the incidents that are already listed for your convenience or click on “Report an issue” located on the bottom right of the reporting section.

screen shot that says Welcome to the City of Deltona's My311 Incident Reporting system. You may choose an incident from the quick links below, or if you don't see what you want, click on "Report an issue". A list of pre-selected incidents are below the message and the "Report an issue" link is at the bottom-right.

Once you click on either one of the pre-populated incident types or the “Report an issue” link, you will be taken to the incident reporting page. At the top of the page, you have a map to select the location where the incident occurred.

screen shot of a map used to search for a location by typing the address location of the incident.

In the “Find address or place” text box located on the top-left of the map, type in the address of the incident.

screen shot of An example of an address being typed into the location text field

The location will appear on the map marked with a green map marker and a search result dialog box will appear to the right of the map marker. Click on the “Use Location” link within the search result dialog box.

screen shot of A green map marker will indicate the location of the incident address and search resilt dialog box will appear to the right of it.

You will know that the system will use your selected location because it will now appear at the top left above the incident map.

screen shot of The incident address shown at at the top-left above the incident map.

The next step is to select the incident you would like to report by clicking in the text field labeled “Enter an incident type. A drop down list will appear with the list of incidents you can report using Deltona My311. You can either enter manually the incident type by typing the incident in the text field or by clicking on any of the incidents on the list.

screen shot of A list of incident types that appear after clicking in the incident type text field.

If a similar incident has already been reported near your location a notification will appear in the middle of the screen. The notification will have the incident number, incident type, a description of the reported incident and the address of where the incident occurred. You then have the option to click on “Cancel my incident” if you no longer want to report the incident or click on “Continue with my incident” if the incident you are reporting is unrelated.

screen shot of a notification that states At the top the question "Has this already been reported?" will appear in bold text. Below the incident number, incident type, description and address of the similar incident will appear. The options to "Cancel my incident" and "Continue with my incident" will be in the bottom right.

After you have selected your incident type, be sure to look for any department notification banners that contain important information at the top of the screen. You may click on “View more” at the far right of the notification to see the entire message. Click “Ok” at the bottom right of the dialog box to close the larger message that appears in the middle of the screen.

screen shot of The department notification banner will appear at the top of the screen. At the far right of the banner a "View more" button is present. By clicking on it you will get the full department notification that appears in the middle of the screen. To close the message an "Ok" button is at the bottom right of the dialog box.

Next, in the Description text field type in a description of the incident that you want to report.

screen shot of A description of an incident has been types into the description text field.

If you have an image that you would like to upload, you can drag the image into the “Drag and drop file to upload” field under “Add an image” or click on “Or select a file” to search for an image on your computer. You may upload a jpeg, bitmap, gif, png or tiff image file.

a screen shot of a "Add an image" field which has a box with dashed outlines where you can drag an image to attach directly to the incident or click on the link labeled "Or select a file" to search for an image on your computer.

The image will then be attached to your incident and appear to the right of the “Drag and drop file to upload” field.

scree shot of an example that an image attached to the incident.

You may then fill out your contact information under “Contact” if you would like to be notified of the status of your incident. You may fill in your first name, last name, phone number, and email address. Your contact information will only be visible to City staff. However, if you would like to remain anonymous you may skip this step. Some incidents may require you to fill out the contact form in order to contact you for additional information in order to effectively resolve the incident.  Afterward, click on the “Submit” link located at the bottom right hand of the page. If you decide that you do not wish to submit your incident, a “Cancel” link is located to the left of the “Submit” link.

screen shot of a Contact form where you can fill out your first and last name, phone number and email address. On the bottom right of the screen are the Cancel and Submit buttons.

Once you have submitted your incident you will receive a confirmation message that will appear in the middle of the screen. Take note of the incident number in case you need to follow up or need a status update.

screen shot that show A notification appears in the middle of the screen that says "Thanks! Your report has been submitted" A request number will be in the message and the OK button is at the bottom middle to close the dialog box.

Once you click on “Ok” at the bottom middle of the dialog box, you will be taken back to the main incident reporting screen. Your incident will now appear on the map with a blue map marker and the details of your incident will appear in the Recent Incidents at the left of the screen.

a screen shot of  The incident details that will appear at the left of the screen. At the bottom of the incident summary is a "Details" link.

If you click on the “Details” link at the bottom of the incident summary you will see the details of your recently submitted incident report. At the top of the result screen, you will see the incident number, incident type, the date it was created, the address of the incident with a map, with a map marker indicating the location of the incident, the description of the incident and the image that was attached to the incident. If there are any existing incidents that are in the vicinity or are similar to your incident they will appear at the bottom of the screen. To go back to the main Deltona My311 portal click on the “Portal home” link at the top right of the screen.

screen shot of  A new screen that will open with the details of your recently submitted incident.

Your incident will be sent to the assigned department who will handle the resolution of your incident. If you entered an email you will receive a confirmation of your submission along with messages from staff if further details are necessary. Once the incident has been resolved you will receive an email notifying you of its completion if you have included an email address with your incident. If you entered an incident anonymously you will not get a notification, but can check back with the Deltona My311 web portal to see the status of your incident.